OPERA^® Invest — Operations Improvement and Risk Reduction Case Study

The Challenge
Following a major investment in an operations process improvement and application upgrade project over a three year period, a 50+ Billion multi-product investment management firm encountered a series of operational errors requiring significant reimbursements to a number of key client accounts.

All operational measures utilized by the firm and recommended by accounting and other consulting firms indicated that internal operations met high standards for all reasonable audit, control and process integrity measures.

The errors appeared to be random, unrelated and triggered by external events the firm's personnel were unaware of at the time. After exhaustive internal and external analysis, the firm concluded that it would benefit from the Basis Point Group OPERA^® measurement approach and the insight into its operational performance and processing risk that was not available from other, current assessment methodologies.

Finding the Solution:

• Assessment
• The Check-up
• Continuous Measurement