Operations Benchmark Performance Indexes:
Process Benchmark Scale

Measure, Analyze and Manage Operations Performance
The OPERA^® Operations Performance Benchmark Scale is the first single index scale available to measure, analyze and manage performance in financial, investment and banking operations. This groundbreaking capability is based on three years of research to create a practical measurement and comparison capability for operational performance.

Utilizing eleven years of historic operations data, covering millions of financial events from more than 25 market participants, BPG has identified operational performance bands in which all firms' processes operate.

This Scale provides management and clients a meaningful basis for measuring and discussing each firm's operational quality.

The OPERA^® Performance Benchmark Scale allows direct performance comparison of all financial transaction streams within a firm. OPERA^®'s Attribution capabilities isolates process components that pose quantifiable quality and monetary risk, identifying all events that impact performance, providing focused, actionable information to reduce process volatility and improve quality.