Operations Performance Framework
OPERA® provides senior management a practical, understandable
way to measure improvements in operating performance and reductions
in processing risk. The analytic approach also calculates returns
on investments in the firm's people, processes and applications
that make up the operating infrastructure.
Starting with a single performance
index, OPERA® analytics measure process volatility,
intensity and complexity allowing firms to assess the quality, transparency
and efficiency of front, middle and back office operations.
- Volatility: a measure of the consistency of processing
- Intensity: a measure of the increase in processing velocity
- Complexity: a measure of the increase in risk driven
by increases in volume and intensity
OPERA® is the only structured operational measurement
framework that allows firms to determine how their operations measure
up in delivering the firm's commitments to clients.
previous regulatory, controls and application investments, providing
a framework to incorporate the audit, actuarial key risk and loss
measurement mandates of Sarbanes Oxley and Basel II.