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Measure, Improve, Evolve.
Operations Improvement
Performance Framework
Process Benchmark
Market Benchmarks
Ops Impact on Returns
OPERA® Results: Case Studies

Improve Efficiency

OPERA (TM)

Operations Performance Framework

OPERA® provides senior management a practical, understandable way to measure improvements in operating performance and reductions in processing risk. The analytic approach also calculates returns on investments in the firm's people, processes and applications that make up the operating infrastructure.

Starting with a single performance index, OPERA® analytics measure process volatility, intensity and complexity allowing firms to assess the quality, transparency and efficiency of front, middle and back office operations.

  • Volatility: a measure of the consistency of processing
  • Intensity: a measure of the increase in processing velocity
  • Complexity: a measure of the increase in risk driven by increases in volume and intensity

OPERA® is the only structured operational measurement framework that allows firms to determine how their operations measure up in delivering the firm's commitments to clients.

Implementation leverages previous regulatory, controls and application investments, providing a framework to incorporate the audit, actuarial key risk and loss measurement mandates of Sarbanes Oxley and Basel II.